Tzofía strives to make every customer interaction a professional one by ensuring that we fulfil our duties and obligations to all our valued customers. Tzofía values transparency in all our operations and we would like to take this opportunity to share with you our Terms and Conditions of Use and Service.

By accessing or using or any of its associated blogs or online platforms (“the Website”), owned and operated by TZOFIA (Pty) Ltd (Registration Number: 2019/433762/07 (“Tzofía”), you agree that you have read, understood and agree to be bound to the terms and conditions contained herein (“the Terms”). All rights in and to the content of the Website remain at all times expressly reserved by Tzofía.

Please read these terms carefully before accessing or using the Website.

  • The terms “user”, “you” and “your” are used interchangeably in these Terms and refer to all persons accessing the Website for any reason whatsoever, including each user who registers as contemplated below. Accordingly, the terms “us”, “our” or “we” used refers to Tzofía or its possession.
  • Please use these hyperlinks to jump to specific important sections in these Terms: Privacy Policy terms, Disclaimer, Intellectual Property terms.
  • Not all terms are defined in order.
  • These Terms were last update on 30 September 2019
    • Tzofía provides an online information and shopping platform (“Store”) which enables users to find out more about Tzofía and its products, as well purchase high-quality, brand new products from Tzofía (“Buyer/s”), who owns and sells the various products which are showcased on the Website from time to time (“Seller”).
    • In order to buy any Tzofía products listed on the Website (“the Product/s”), users must successfully submit and register certain information on the Website.
    • Your continued access or use of the Website constitutes your acceptance to be bound by the Terms, as amended. The Website and these Terms are subject to change without notice. These Terms are updated or amended from time to time and will be effective upon Tzofía uploading the amended Terms to the Website. It is your responsibility to read these Terms periodically to ensure you are aware of, and understand, any changes. Please contact for further information on any of the Terms.
    • Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. You must not use this Website for any illegal activity or if you do not agree to the Terms.
    • By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.
    • In order to use certain features of the Website, such as making purchases, you must complete the registration process detailed on the Website. Each user agrees to provide accurate, current and complete information during the registration process.
    • By entering your personal information on the Website, Tzofía is entitled to assume that the person using the Website is you. You are responsible for keeping your Website information safe and private, and any actions performed on the Website using your information will be assumed to be you, and hence, you should not share your log-in details or password with anyone.
    • You agree that, once your required information for an order has been entered and submitted as required to the Website, irrespective of whether the use of your information is unauthorised or fraudulent, you will be liable for payment of such order, except where the order is cancelled by you in accordance with the Terms.
    • You agree to notify Tzofía immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your personal/Website information and to take steps to mitigate any resultant loss or harm.
    • Tzofía may require you to submit your full name, physical and delivery address, e-mail address, phone number and PayFast account information upon placing any orders for purchases on the Website.
    • By submitting your personal information to the Website, you expressly consent and opt-in to Tzofía using this information as per our Privacy Policy terms.
    • Registered users may place orders for any Product on the Website, which Tzofía may accept or reject. Whether or not Tzofía accepts an order depends on the availability of Product, correctness of the information relating to the Product (including without limitation the price or materials) and receipt of payment or payment authorisation by Tzofía for the Products.
    • NOTE: Tzofía will indicate the acceptance of your order by delivering the Product to you or allowing you to collect them, and only at that point will an agreement of sale between you and Tzofía come into effect (the “Sale”). This is regardless of any communication from Tzofía stating that your order or payment has been confirmed. Tzofía will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
    • Prior to delivery or your collection of the Product, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Product, you may return the Product only in accordance with the Cancellation, Shipping and Returns provisions below.
    • Placing Product in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Product, and as such, Product may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Tzofía liable if such Product is not available or is not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.
    • You acknowledge that stock of all Products on offer is limited and that pricing may change at any time without notice to you. Tzofía will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Product is no longer available after you have placed an order, Tzofía will notify you and you will be entitled to a full refund of any amount already paid by you for such Product. 
    • Tzofía shall take all reasonable efforts to accurately reflect the description, availability, composition, used materials, purchase price and delivery charges of our Products on the Website. However, should there be any errors of whatsoevernature on the Website (which are not due to our gross negligence nor fraud), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Cancellation, Shipping and Returns Provision below.
    • Tzofía is committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology as operated by our authenticated payment service providers.
    • When purchasing Product from Tzofía and following the payment prompts when ordering Product, payment must be affected using PayFast and its respective gateway on the Website.
    • The Buyer must pay the full price of the Product in order to reserve and purchase the Product. All Products sold are final, subject to clause 5 Cancellation, Shipping and Returns.
    • Tzofía will collect and affect any payments to users using Peach Payments and/or other licenced and verified payment systems.
    • All advertised prices for Products shall be exclusive of Value Added Tax (“VAT”), delivery charges and any other applicable taxes/fees, unless otherwise stated and required by law. Any such additional charges and VAT which will apply to a particular transaction, will be clearly indicated to you upon checking-out.
    • After placing an order, you will receive an automated response confirming your order, containing relevant order information and serving as an invoice for the relevant transaction. In addition, you may contact us via email at to obtain a full record of your payment/s. We may also send you additional email communications about your order and payment where required.
    • When using PayFast (Pty) Ltd. (“PayFast”):
      • The Website uses and stores payment information with Peach Payments with registration number 2012/076633/07, as an offsite third-party payment gateway to keep your banking details secure.
      • Users must set up a PayFast account and will be bound to any applicable PayFast terms and conditions.
    • Once a Product is purchased by a Buyer form the Store, Tzofía will send an automated e-mail to the Buyer confirming the sale and address to which the Product must be sent.
    • The Product will be shipped with a tracking number within 15 (fifteen) working days to the address provided by the Buyer in the registration process. Shipping time and costs will vary depending on the location of the Buyer.
    • If you have placed an order that you wish to change or cancel, please send a written email notification to within 24 (twenty-four) hours of completing the order.
    • For the purposes of this clause, “defective” means a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances, without detracting at all from any definition provided of same in applicable legislation.
  • The following will NOT be regarded as defects and will not entitle you to a return under this section.
    • faults resulting from normal wear and tear;
    • damage arising from negligence, user abuse or incorrect usage of the product;
    • damage arising from a failure to adequately care for the product;
    • damage arising from unauthorised alterations to the product; and
    • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
  • Returning non-defective Products: 
    • If a Product is not defective, but is returned within 7 (seven) days from its noted receipt, the Buyer can choose to receive either a full cash refund or request an exchange for a Product that is the same in nature to that replaced.
    • If a Product is not defective, but is returned between 7 (seven) days and 6 (six) months from its noted receipt, only store credit will be available for a Buyer to select.
  • Returning defective Products:
    • If a Product is defective, as determined by Tzofía in its reasonable sole discretion and in accordance with applicable consumer legislation, and is returned within 6 (six) months of its receipt, the Buyer can choose to receive either a full cash refund or request an exchange for a Product that is the same in nature to that replaced.
    • Product returned after 6 (six) months, for any reason, will not be eligible for either a refund or exchange.
    • The shipping costs, including but not limited to any courier costs, export/import taxes/duties or release fees, are to be paid by the Buyer. Our delivery charges are subject to change at any time, without prior notice to you, so please check the Website for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out, which amount is based on various applicable considerations, such as the location of the Buyer.
    • Tzofía’s obligation to deliver a Product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order, or when we deliver the Product to our nominated delivery service provider, accepted by you, who will deliver the Product to you. Tzofía is not responsible for any loss or unauthorised use of a Product, after it has delivered the Product to the physical address nominated by you, or to our nominated delivery service provider, accepted by you.
    • For non-South African based Buyers of the Product where the Product will be delivered overseas, the Buyer is responsible for ensuring that the Product complies with all their local laws when importing and possessing same in their jurisdiction. Tzofía shall not be responsible for the Product’s compliance with any foreign laws, where the Buyer shall be liable for same upon the Product’s departure from South Africa.
    • A Buyer cannot return, or vary, any Product which has been purchased when it was subject to a sale or a sale’s-reduced price.
    • Please keep in mind that all of our Products are handmade. Slight imperfections that do not compromise the aesthetics or functionality of the Product are normal. Every item is intrinsically unique due to the handmade nature of the product, where certain features and idiosyncrasies present are not defects, but rather add to each Product’s uniqueness.
    • By using the Website, you warrant that:
      • you have read and agreed to these Terms and will use the Website in accordance with them;
      • you have not made any misrepresentations and the information provided in the registration process is true, accurate and complete;
      • you have the legal capacity to understand and be bound by the Terms and are the age of majority in your country of residence;
      • you will not post, upload, replicate or transmit any abusive content on or through the Website that is or could reasonably be considered threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, in breach of confidence, in breach of privacy or restrict any user in any way from properly using the Website;
      • you will not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means or deface, alter or interfere with the front end ‘look and feel’ of the Website or the underlying software code;
      • you will not infringe any third party or the Website’s intellectual property or other rights or transmit content that the user does not own or does not have the right to publish or distribute (see the Intellectual Property terms for more information);
      • you will not use the Website to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating access to, use of or sale of illegal substances, services or devices; and/or
      • you will not facilitate or assist any third party to do any of the above.
    • The Website is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any data network access necessary to utilise the Website. The network’s data and messaging rates and fees may apply if you use the Website and you shall be responsible for such rates and fees.
    • Without prejudice to any of Tzofía’s other rights (whether at law or otherwise), Tzofía reserves the right to deny you access to the Website where Tzofía believes (in its reasonable discretion) that you are in breach of any of these Terms, or for any other reason in its sole discretion, where Tzofía will provide notice to you.
    • Tzofía does not guarantee that the Website, or any portion thereof, will function on any particular hardware or device.
    • Data messages, including e-mail messages, sent by you to Tzofía will be considered to be received only when acknowledged or responded to.
    • Data messages sent by Tzofía to you will be regarded as received when the complete data message enters an information system designated or used for that purpose by the recipient and is capable of being retrieved and processed by the recipient.
    • Tzofía reserves the right not to respond to any communication, e-mail or other data message which contains obscene, threatening, defamatory or otherwise illegal, unlawful or inappropriate content, and to take appropriate action against the sender of such e-mail or data message where necessary.
    • Whilst all reasonable care is always used by Tzofía, messages sent over the internet cannot be guaranteed to be completely secure as they can be intercepted, lost or corrupted. Tzofía is therefore not responsible for the accuracy of any message sent by email over the internet, whether from Tzofía to a user or from a user to Tzofía.
    • Tzofía adheres to the highest standards of protecting your personal information when using the Website or conducting a transaction. As such, we have created these specific and detailed Privacy Policy terms for you to read and appreciate exactly how we safeguard your personal information and respect your privacy, to the highest standards. For more information regarding your personal information lawfully stored or used by the Website or Tzofía, please contact who will gladly assist.

Personal information collected from you:

  • Should you decide to register with or function as a user/Seller/Buyer on the Website, Tzofía may collect, collate, process, and use the following types of information about you when you use the Website (“personal information”):
    • Information provided by the user. Tzofía collects personal information (that is information about the user that is personally identifiable like the user’s name, address, age, gender, e-mail address, phone number(s) and other unique information such as user IDs and passwords, banking/accounting/Peach Payments account information, product and service preferences and contact preferences that are not otherwise publicly available); and
    • Information that is collected automatically. Tzofía receives and stores information which is transmitted automatically from the user’s computer when the user browses the internet. This information includes information from cookies (which are described in clause 9.14 below), the user’s Internet Protocol (“IP”) address, browser type, web beacons, geo-locationary information, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to the Website such as your browser type and language, access times, and the address from which you arrived at the Website.
  • Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update it. Tzofía is however under no obligation to ensure that your personal information or other information supplied by you is correct.
  • You warrant that the personal information disclosed to Tzofía is directly from you as the user/Buyer/Seller on the Website or in connection to the services, and all such personal information is lawfully yours to provide.
  • You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and, generally, not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

How we use your personal information:

  • Any processing of your personal information will be reservedly for our legitimate business purposes and as a necessary function of your engagement with the Website and use of the Store, Product and/or services, and you have hereby expressly opted-in and consented to this, but we will not, without your express consent:
    • use your personal information for any purpose other than as set out below:
      • in relation to the ordering, sale and delivery of Product;
      • to contact you regarding current or new Product or services or any other Product offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us, possible through same contact);
      • to send you emails of appreciation for your patronage and/or post-purchase correspondence requesting your opinion on our service delivery to improve our services;
      • to send you personalised direct messages or Whatsapp message, strictly relating to your engagement with our Services and/or Product;
      • to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us, possible through same correspondence); and
      • to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
    • disclose your personal information to any third party other than as set out below:
      • to our employees and/or third-party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Product or when delivering Product to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
      • to our divisions and/or partners (including their employees and/or third-party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new Product or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us, possible through same correspondence with us);
      • to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity or the contravention of an applicable law, or to investigate violations of these Terms and/or the Website’s other Policies;
      • to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us, not for their own benefit and under the same standards as how we operate; and
      • to our suppliers in order for them to liaise directly with you regarding any faulty Product you have purchased which requires their involvement.
    • We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Tzofía is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

How we process your personal information:

  • We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations and process your personal information at standards equal to or higher than Tzofía’s in relation to your personal information.
  • We will:
    • treat your personal information as strictly confidential, save where we are entitled to share it as set out in these Terms;
    • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
    • provide you with reasonable access to your personal information to view and/or update personal details;
    • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
    • provide you with reasonable evidence of our compliance with our obligations under these Terms on reasonable notice and request; and
    • upon your request, promptly correct, return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged or entitled to retain (acknowledging that some Website functionality might be lost if certain personal information is amended or destroyed).
  • We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
  • Tzofía undertakes never to sell or make your personal information available to any third party other than as provided for in these Terms.
  • Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence or fraud.
  • If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Tzofía, Tzofía shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Cookies provision:

  • This Website may make use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of these Terms and the Website’s other Policies.

Your rights in relation to your personal information processed by us:

  • The user is entitled to request access to any relevant personal data held by Tzofía and where such access is necessary for you to exercise and/or protect any of the user’s rights.
  • Tzofía agrees not to use the users’ provided electronic mail address in any manner that users do not consent to under these Terms nor alert any other parties of the users’ address without the user’s prior consent.
  • You have the right to opt-out of receiving electronic mail or marketing communications by following/activating the directions posted/”un-subscribe” link on every electronic mail communication sent to you.
  • Tzofía may use the information collected automatically, such as the user’s IP address and information stored via cookies, to gather statistics about the number of people who visit the Website and to customise the Website’s content, layout and services.
  • Tzofía will disclose the user’s personally identifiable information if it reasonably believes that it is required to do so by law, regulation or other government authority or to protect the rights and property of Tzofía, its affiliates or the public. Tzofía may also co-operate with law enforcement in any official investigation and may disclose the user’s personally identifiable information to the relevant agency or authority in doing so.
  • Tzofía reserves the right to transfer your personal information in the event of a transfer of ownership, such as acquisition by, or merger with, another entity. If any acquiring entity should plan to materially change the Terms, Tzofía will notify you beforehand.
  • Circumstances may arise where, whether for strategic or other business reasons, Tzofía decides to sell, buy, merge or otherwise reorganize its business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Tzofía’s practice to seek reasonable protection for information in these types of transactions and notify you prior to any disclosure of personal information. Such disclosure will also be subject to these Privacy terms.
  • Tzofía strives to keep the user’s personal information accurately recorded. Tzofía provides a user with the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. Please contact to engage Tzofía on such actions or requests.
  • The user is entitled to request access to any relevant personal data held by Tzofía and where such access is necessary for you to exercise and/or protect any of the user’s rights.
  • Users may request Tzofía to review the personal information which it holds and may request for Tzofía to delete such information. The deletion of any information may result in certain Website services being unavailable.
  • Users with citizenships from jurisdictions other than of South Africa, please note that Tzofía complies with all South African data protection laws when processing your personal information pursuant to the Services, as we are a South African company primarily operating for the South African market and South African citizens. Should foreign law be applicable in any regard to your use of the Services and/or the Website in any way, including how we may process your personal information, please contact Tzofía at to engage you on its application and your rights.
    • All Website content and material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs, copyright and/or service marks (as well as the organisation and layout of the Website and/or any Product) together with the underlying software code of the Website (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Tzofía, its members, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.
    • Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Website and of Product/s are expressly reserved by Tzofía. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell or transfer any intellectual property, editorial content, graphics or other material on the Website, of the Product/s or the underlying software code whether in whole or in part, without the written consent of Tzofía first being granted, which consent may be refused at the discretion of Tzofía. No modification of any intellectual property or editorial content or graphics is permitted.
    • Tzofía reserves the right to make improvements or changes to the intellectual property, information, artwork, graphics and other materials on the Website, or to suspend or terminate the Website, at any time without notice; provided that any transactions already concluded through the Website will not be affected by such suspension or termination (as the case may be).
    • Where any of the Website and/or Product intellectual property has been licensed to Tzofía or belongs to any third party, all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.
    • Any enquiries regarding any of the above relating to intellectual property must be directed to Tzofía at
    • The Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Website complies with all applicable laws and regulations.
    • Tzofía, its members, employees, suppliers, partners, affiliates and agents accordingly exclude, to the maximum extent permitted in law, any responsibility or liability for any error or inaccuracy appearing in advertising or sponsorship material.


  • The Website, including any intellectual property appearing therein, is provided “as is” and “as available”. Tzofía makes no representations or warranties, express or implied, including but not limited to warranties as to the accuracy, correctness or suitability of either the Website or the information contained in it.
  • All information or opinions of users made available on the Website in relation to any of the services or Products are those of the authors and not Tzofía. While Tzofía makes every reasonable effort to present such information accurately and reliably on the Website, Tzofía does not endorse, approve or certify such information, nor guarantee the accuracy or completeness of such information on the Website.
  • Tzofía, its members, employees and partners, accept no liability whatsoever for any loss, whether direct or indirect, consequential or arising from information made available on (or by means of) the Website and/or transactions or actions resulting therefrom.
  • Tzofía, its members, employees, partners and affiliates, accept no liability whatsoever for any costs, expenses, fines or damages, including but not limited to direct or indirect loss or damages, including any economic loss, consequential loss, loss of profits or any form of punitive damages, resulting from the facilitation of sales, the Product, access to, or use of, the Website in any manner.
  • The Product is sold, packaged and dispatched in a state which Tzofía warrants as being correct and compliant with the laws of South Africa and as represented on the Website. Tzofía is therefore not liable for any handling or delivery of a Product outside of its control, or any effects that derive therefrom, which could have an effect on a Product or its efficacy.
  • Tzofía takes reasonable security measures to ensure the safety and integrity of the Website and to exclude viruses, unlawful monitoring and/or access from the Website. However, Tzofía does not warrant or represent that your access to the Website will be uninterrupted or error free or that any information, data, content, software or other material accessible through the Website will be free of bugs, viruses, worms, trojan horses or other harmful components. The user’s access to and use of the Website remains solely at the user’s own risk and the user should take their own precautions accordingly.


  • The user indemnifies and holds harmless Tzofía, its members, employees, and partners from any demand, action or application or other proceedings, including for attorneys’ fees and related costs such as tracing fees, made by any third party and arising out of or in connection with the user’s use of the Website or services offered or ordered through the Website in any way.
  • The user agrees to indemnify, defend and hold Tzofía harmless from any direct or indirect liability, loss, claim and expense (including reasonable legal fees) related to the user’s breach of these Terms.
  • This clause will survive termination of this agreement.

Site owner: Tzofia (Pty) Ltd

Legal Status: Tzofía is a (Pty) Ltd.

Registration Number: 2019/433762/07

Director: Jeanelle Mirida Pauw ; Aletta Jacomina Robertson

Description of main business: Clothing manufacturer and online retailer

Telephone number: 072 181 6919

E-mail address:

Website address:

    • Should any dispute, disagreement or claim arise between the parties concerning use of the Website, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
    • Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent industry expert who shall mediate the discussion between them to find a mutually beneficial solution. Either party may also always use the dispute resolution services of any applicable legislative tribunal or ombudsman, as provided for in applicable legislation.
    • Notwithstanding the above, both parties consent to the non-exclusive jurisdiction of the Magistrate’s Court of the Republic of South Africa, even in the event where the quantum in the dispute may be less than the monetary jurisdiction of that court.
    • The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim.
    • Notwithstanding the above, both parties retain all of their concurrent rights as provided for under applicable legislation.
    • Tzofía reserves the right to terminate and cancel your account if you breach any of the Terms, or for any other reason provided that Tzofía gives reasonable notice to you.
    • If you wish to terminate your agreement with the Terms and with Tzofía, you may do so by discontinuing your use of the Website.
    • The obligations and liabilities of the parties incurred prior to the termination date of the agreement and/or use of the Store or Website shall survive the termination of this agreement for all purposes, including the payment of any fees due and payable by a user to Tzofía for the purchase of any Product prior to termination.
    • Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Terms as being:
      • in the case of Tzofía, at; and
      • in the case of the user, at the e-mail and addresses provided by the user to Tzofía in the information submission process when making purchases or registering a profile.
    • Any notices to any party will be sent via e-mail. Unless the contrary is proved, any notice transmitted by email will be deemed to have been received on the same day of transmission; provided that if such day is not a Business Day, then such notice shall be deemed to have been received on the 1st (first) Business Day following the day of transmission.
    • The term “Business Day” means any day other than a Saturday, Sunday or public holiday in South Africa.
    • Each of the parties will be entitled from time to time, by written notice to the other to vary its service address to any other address which is not a post office box, provided that the change will become effective only 14 (fourteen) days after service of the notice in question.
    • Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.
    • This document contains the entire agreement between the parties in relation to the subject matter hereof. Save as contemplated in clause 3 above, no alteration, cancellation, variation of, or addition hereto will be of any force or effect unless reduced to writing and signed by all the parties to these Terms or their duly authorised representatives.
    • No indulgence, leniency or extension of time granted by Tzofía shall constitute a waiver of any of Tzofía’s rights under these Terms and, accordingly, Tzofía shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the user which may have arisen in the past or which might arise in the future.
    • Words importing the singular will include the plural and vice versa. Words importing one gender will include the other genders, and words importing persons will include partnerships, trusts and bodies corporate, and vice versa.
    • The headings to the paragraphs to the Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.
    • The user’s access and/or use of the Website, any downloaded material from it and the operation of these Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of South Africa.
    • Should you have any complaints or queries, kindly address an e-mail to advising Tzofía of same.
    • In the event of the user failing to pay any amount timeously or breaching these Terms, the user shall be liable for all legal costs (on the scale as between attorney and client) (including collection commission) which may be incurred by Tzofía in relation to the payment failure or breach.
    • Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
    • No term or condition of these Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto (“Prohibited Provision“). Any breach of any such Prohibited Provision shall be governed by the provisions of clause 17.8.